Our Goal
Our Goal
At Leather Gallery, our goal is simple: deliver furniture you’ll love—without hassle. If something isn’t right, we’ll work with you quickly and fairly to make it right.
What We Promise
- Respect & transparency: clear updates at every step of your RMA.
- Fast first response: we review new requests within 1 business day.
- Practical solutions: repair, replace, or refund—whichever is fairest under our policy.
How the RMA Process Works
- Submit your request: tell us what happened and attach photos/videos if applicable.
- Assessment: our team checks eligibility and confirms next steps.
- Resolution: we arrange collection/repair/replacement or process a refund as applicable.
What We Need From You
- Proof of purchase (order number or invoice).
- Clear photos of the item, packaging, and any issue or damage.
- Items unused (where applicable) and in original packaging for returns/exchanges.
Timeframes
- Report transit damage: within 48 hours of delivery.
- Change-of-mind/Exchange: within 7 days of delivery (unused and re-sellable).
- Warranty claims: as per product warranty; we’ll guide you through documentation.
Important Notes
- Custom or “special order” items may not be eligible for change-of-mind returns.
- Natural materials (leather/wood) have variations in colour, grain and texture—these are not defects.
- If collection is required, a logistics fee may apply where the return isn’t due to a fault.
Need Help?
We’re here to help. Contact our support team:
- Email: support@leathergallery.co.za
- Phone: +27 (0)31 702 9036
- Store assistance: Visit any Leather Gallery showroom for help.
Thank you for giving us the chance to make things right.
— The Leather Gallery Team
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